Primary customer research is one of the most powerful tools
available to any business. It helps deepen your understanding
of your customers and provides clear paths to improving
customer satisfaction. Quick identification and resolution
of issues with dissatisfied customers is vital to reduce
With Engage Automated Surveys, a computer generated pre-recorded
phone call goes out within days or even hours of the sale
to provide your customer with a fast, easy and non-intimidating
way to share actual feelings about their experience with
your business. The platform helps measure your customer’s
satisfaction quickly and efficiently:
- Automated surveys cost 50% less than live agent surveys.
- Automated surveys perform better than live calls.
- Turnaround time is dramatically reduced. Customers can
be called within hours of the sale.
- The results are reliable. Responses are captured in a consistent,
- Results are available immediately following survey completion.
- Dissatisfied customers can be identified and immediately
routed to a ‘customer save’ team.