What are your customers really trying to tell you? How
effectively is your team fielding incoming calls and requests?
And how can you elevate your game to convert more calls
Do you know your true call conversion rate? A recent study*
showed that of businesses surveyed, most believed they
converted 80% of calls into appointments. The reality was
much less rosy: Their actual conversion rate was just 47%.
More than half of the business was lost.
Engage ListenIn can help your business turn opportunities
lost into revenue found. A valuable component of the Engage
CallMetrics program, ListenIn provides actionable analysis
of your everyday business activities. We listen carefully
and objectively to each of your recorded calls, and then
prepare a monthly report revealing the facts about how
many calls were converted into actual appointments. But
that’s just the start: The report can also uncover
recurring customer objections, sales force training needs,
and lost opportunities. You gain direct, effective ways
to close the sales loop.
*Proprietary study done for client, findings not published.